On our active and adventure tours, we provide outfitter quality camping gear and equipment. Those include tents for single and twin share basis, self-inflatable air mattresses, wet-protection sheets, tarpaulin sheets, foldable camp chairs and tables, while a dining tent, camp shower in a shower tent, separate toilet tent, all cooking equipment and kitchen utensils including gas stoves and traditional tableware accompanies our treks and expeditions. All the equipment is carefully checked and prepared by our service team before each departure, and during the trip, our ground staff is tasked with its care and maintenance.
We are always happy to enrich your journey by adding visits or voluntary work at any of our on-going projects in Mongolia. Over the years we have set up and have been actively managing a number of non-profit activities that support local communities and the environment. Nomad Library provides books to rural children, Nomadic Melodies promotes traditional music, while our Children Eco Clubs support environmental education in schools. Please contact us for more details if you are interested in knowing how you can get involved as part of your tour.
Safety of our guests is our top priority. We are on call 24/7 to handle any unforeseen situations and also provide a satellite phone for our selected tours. All vehicles used in our tours are insured, carefully checked and well prepared before every departure. Nutritious meals on our tours are prepared by food safety certified cooks in a hygienic way. Our expert guides always offer a safety briefing before any adventure activities such as rafting, horse or camel riding. We make sure that all risks are minimized and that our trips always comply with our safety protocol.
We put a strong emphasis on excellent customer service, aiming to reply to inquiries immediately or within 24 hours if not possible otherwise. We provide an up-to-date Mongolia Travel Advice document to all guests, which includes our emergency 24/7 contact details, the cultural code of conduct, recommended packing list and plenty of other useful information about traveling in the country. During the booking process, our managers carefully check bookings for all included services and special requests and brief the guides diligently. We confirm and reconfirm all bookings in advance of the tours according to applicable contracts and agreements.
At the end of the tour all our guests are encouraged to fill in the short Satisfaction Questionaire. We read each of them carefully and address any points raised. It is thanks to the thousands of feedbacks received over the years that we are able to ensure the top quality of our services and to continuously improve.
$1,800
12 Days 11 Nights
$2,200
12 Days 11 Nights
$1,600
5 Days 4 Nights
It is important to check carefully the Booking Confirmation and the Itinerary of your tour when you receive it that all the details are exactly as you requested. Our responsibility is to provide you with the services you have booked as described in the itinerary and as confirmed to you. If your group consists of two or more people traveling together, the person who makes the tour booking by signing our booking form or otherwise contracting with us accepts the responsibility for making all payments to us for all members of the party. We will send all the documents and other relevant information to the lead guest, and the lead guest is responsible for ensuring that the other members of the party are kept fully informed. If you are aged under 18 /on the departure date/ and your parents or guardians are not traveling with you, we must have their written consent to proceed with the booking.
If you have a complaint while you are traveling on tour with us you must inform immediately your tour leader/guide, who will make every effort to resolve it. They will complete a report form with you specifying the nature and details of your complaint and the action taken to resolve it, and you should keep a copy of the form for your reference. If you have a complaint after your tour has finished, or you will feel that a complaint remains unresolved, you must tell Tour Mongolia about it in writing by email within 30 days after your tour. Complaints regarding any services not directly connected with Tour Mongolia (e.g. hotel accommodation or a local vendor), should be raised with the relevant supplier.
Once the booking is confirmed, the price of your tour is guaranteed and will not be subject to any changes or surcharges unless you request to add extra services at a later date.
If you wish to cancel the trip after the booking has been confirmed, you must do so in writing by email and the following charges will apply.
Cancellation 3 months or more prior to the tour start date: $100 administration charge.
Cancellation within 3 months but more than 30 days before the tour starts: 30% of the total tour price.
Cancellation within 30 days but over 7 days of travel: 50% of the total tour price.
Cancellation within 7 days of travel or no show: 100% of the total tour price.
If you have any special request that does not form part of the tour as described in the itinerary /for example, dietary requirements or room location/ please let us know. We will always aim to meet any special requests, but cannot guarantee to do so. In no circumstances will such requests be accepted by us to form part of our contractual obligations and we will not have any liability if they are not met.
If you wish to change any of the details of your booking after we have sent you the Booking Confirmation, you must let us know the required changes by email. Changes such as travel dates or adding extra services may incur charges and we will inform you if it’s the case and of the charge amount. All changes are subject to availability and cannot be guaranteed, for example, upgrading your accommodation or staying alone in a ger in a tourist camp would normally cost extra and may not be available in the high season.
16020 Esun Erdene, Bayangol district, Ulaanbaatar
9:00 - 18:00
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